Refund Policy Your purchase of Mulikaspy software is regulated by this policy. Please read it carefully before completing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy. iPhone and iOS devices must be jailbroken in order to use some of the advanced features of Mulikaspy. For details click General In case you have technical issues with the software which can not be fixed by Mulikaspy support team, you may be eligible for a full refund in accordance with Refund Conditions outlined below. However, we are convinced that most of claims for refund can be avoided if you accept professional help from our Customer Support Center. Refund Conditions Mulikaspy Software Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 10 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below No refund will be issued after 10 days have elapsed since the purchase date The claim for refund may apply only to the primary (first) Mulikaspy subscription If you own more than one subscription, no refund will be issued Your money may be refunded only once. If you buy another Mulikaspy subscription at a later time, it will not be subject to a refund request No refund will be issued in cases where customer refuses to re-install Mulikaspy software in the event of the performed upgrade of the operating system on the target device No refund will be issued in case the target device has lost connection with mulikaspy subscription due to the absence of Internet access, factory reset or update to the latest operating system version mulikaspy for Сomputers No refund can be issued to Mulikaspy customers in case their reasons for a refund are completely beyond Mulikaspy control. They include, but are not limited to: The target computer runs an unsupported operating system. Compatible operating systems may be checked at the following links: Windows Mac OS The customer does not follow the installation guidelines of our customer support team The customer does not accept technical assistance If the customer counted on using Mulikaspy Desktop on more than one monitored computer after buying one subscription plan Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.) No access to the target computer The target computer does not have an Internet connection mulikaspy software was detected by anti-virus software or a target user The target device has lost connection with Mulikaspy subscription due to the absence of Internet access, factory reset or update to the latest operating system version mulikaspy for Phones No refund can be issued to Mulikaspy customers in case their reasons for a refund are completely beyond Mulikaspy control. They include, but are not limited to: The monitored phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.) The carrier is changed by a monitored phone user which leads to the loss of Internet connectivity and consequently improper functioning of Mulikaspy application Update of operating system Monitored device was reset to original factory settings The customer does not follow the installation guidelines of our customer support team The customer does not accept technical assistance The customer does not have access to the monitored phone or does not know the password to unlock it The customer did not receive the data that had been saved on the target device before mulikaspy was installed on it The monitored device runs unsupported operating system. The following Operating Systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Click here to learn more or use our compatibility wizard. The customer intended to use Mulikaspy on more than one target device after buying one subscription plan Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.) The customer is either unable or does not want to jailbreak iPhone to utilize advanced features Mulikaspy software was detected by anti-virus software or target user Advanced features of Mulikaspy (WhatsApp, Skype, Viber monitoring, etc.) are not available because customer is either unable or does not want to root the Android device mulikaspy without Jailbreak Solution No refund can be issued to Mulikaspy customers in case their reasons for a refund are completely beyond Mulikaspy control. They include, but are not limited to: The customer does not have iCloud credentials for the monitored device The customer does not have access to the monitored device in order to activate iCloud backup The monitored device does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.) Change of carrier leading to loss of Internet connectivity and consequently improper functioning of Mulikaspy application The customer does not follow the installation guidelines of our customer support team The customer intended to use mulikaspy on more than one target device after buying one subscription plan Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.) Premium Support Services mulikaspy offers Premium Support Services for customers seeking a highly personalized level of technical assistance (help with Android rooting, phone support, etc.). This optional service is non-refundable and costs $9.99 (one-time payment). Customers that do not select mulikaspy Premium Support at the checkout will continue to have access to the standard mulikaspy support options, offered at no additional charge Subscription Prolongation Non-refundable Upgrades / Downgrades No refund will be issued for Upgrades or Downgrades to or from Mulikaspy service plans. Refund Procedure You are required to send your refund request to Mulikaspy Billing Department at refund@mulikaspy.com. We do not accept refund requests made via Live Chat or by phone. Usually the refund decision is made within one to two business days. Chargeback related In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your payment of fees for any service(s), you agree that we may suspend access to any and all accounts you have with us. Accounts reactivation is processed at our discretion and only after our receipt of the unpaid fee(s). Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement as avangate*mulikaspy software or FS* www.mulikaspy.com .  Disclaimer

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It is the responsibility of the user of the MULIKA to comply with all applicable laws of the country or region where the application is being used. 

It is the responsibility of the user of MULIKA  to ascertain, and obey, all applicable laws in their country in regard to the use of any MULIKA product for "sneaky purposes". If you are in doubt, consult your local attorney before using  MULIKA 

By downloading and installing MULIKA, you confirm that the MULIKA product will be used only ina lawful manner. Logging other people's SMS messages and/or other phone activities or installing MULIKA on another person's phone without their prior knowledge can be considered as an illegal activity in your country.  MULIKA nor it's Authorized Resellers/Retailers assume any liability and can not be held responsible for any misuse or damage caused by their products. It's the final user's responsibility to obey all laws in their respective country or region. By purchasing and/or downloading any MULIKAMPANGO PRO  product, you hereby agree to the above. 

In most countries listening-in on conversations, reproducing of conversations without notice, retrieval of data, etc without the written consent of the user and/or installing of software on a device that is not your property, is a criminal offence. 

Generally excepted legal use:

As parents, you can decide what applications (such as MULIKA) you choose to put on your children's phone(s) without legal consequence. The device is in this case, legally speaking, your property and should be used only by your own children. In this case, the software is an appropriate application to monitor and safeguard your children. 

As an employer towards employees or any two party relationships for that matter, the use of the MULIKAis allowed to their full scope as long as the parties have been made aware of all the consequences and a written consent agreement between the parties is in place. 

MULIKAMPANGO, Resellers & Retailers responsibilities and liabilities disclaimer:

MULIKAMPANGO can not in any way be held liable if you violate the laws of your country and/or cause any damages as a result of using the MULIKA  
The responsibility and liability lies, in case of violation of the laws, entirely with the end-user/buyer. 

It is the responsibility of the buyer to adhere to all federal laws regarding information about the property and the lawful use of MULIKA  offered on this website. MULIKAMPANGO and/or its Resellers/Retailers can not be held responsible or liable if you procure a product and use it outside the boundaries of the applicable laws.

The user/buyer is responsible for any losses, damages or costs incurred of any kind and magnitude, arising from the use or misuse of our products. When you buy or order one of our products you, as the buyer/user, confirm that you are of adult age and English conversant and that you will use the product legally within the boundaries of the applicable laws in your country, region or area where you shall use the product(s). 

As a result, law enforcement cannot pursue MULIKA and/or any of its Resellers/Retailers for any liability or damages resulting from the use or abuse of the MULIKA products. 

By accepting this Disclaimer at the time of ordering or buying, the buyer confirms and complies to the above and acknowledges to have read and understood this disclaimer. You further acknowledge that you understand the legal aspects and consequences with regard to our products in your country or region and that the MULIKAMPANGO product shall not be used for interception or retrieval of third party information without this third party's knowledge and written consent.